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General terms and conditions of sale
1. APPLICABLE PROVISIONS AND ACCEPTANCE OF THE GENERAL CONDITIONS
Unless expressly stipulated otherwise, the customer is deemed to have taken cognizance of said conditions and to have accepted all their clauses at the latest when paying the reservation deposit or taking possession of the room.
The owner certifies that the rented property complies with Book III of the Walloon Tourism Code relating to fire standards for local tourist accommodation.
2. FORMATION OF THE CONTRACT AND PAYMENT OF THE PRICE
The reservation becomes effective and is worth a rental contract once the customer has sent the owner the amount of the price of the stay on the bank account BE89001141892585 (BNB Paribas Fortis - BIC GEBABEBB), Taking possession of the room is also worth a contract of rental. Prices are inclusive of all charges, excluding tourist tax and any supplements.
The balance of the stay is to be paid on arrival at the owner. Consumptions and additional services not planned in advance will be paid at the end of the stay to the owner in cash.Unless otherwise indicated, all on-site payments are made in cash only.
3. CANCELLATION OF THE CONTRACT
Any cancellation by the customer must be notified by letter, fax (fax), email or telegram addressed to the owner.
• If the cancellation occurs more than 30 days before the start of the stay for IMPERIOUS reason only, the deposit less the bank transaction fees will be refunded. In other cases, the deposit remains with the owner.
• If the cancellation occurs less than 30 days before the start of the stay, the deposit remains with the owner who reserves the right to claim the balance of the price of the accommodation.
• In the event of a shortened stay, the price corresponding to the cost of accommodation and additional services requested but not consumed remains fully acquired by the owner.
In the event of cancellation of the stay by the owner before the start date of the stay, he must inform the customer by all possible means and confirm by registered letter with acknowledgment of receipt. The customer, without prejudice to recourse for compensation for any damage suffered, will be immediately reimbursed for the sums paid. Except in cases of force majeure, he will also receive compensation equal to half the price of the stay if the cancellation occurs less than 48 hours before the start of the stay or will be offered accommodation of the same or higher quality at the price of his reservation.
4. ARRIVAL, DEPARTURE AND DURATION OF STAY
The customer must arrive on the specified day and at the times indicated. By legal obligation, the customer will be asked, upon arrival, to provide the information necessary for checking travelers (contact details, identity number, etc.).
In the event of late or delayed arrival, the customer must notify the owner.If the customer has not come forward within the hour following the day and time scheduled for the start of the stay, the reservation becomes void and the owner can use his guest rooms.
The deposit remains with the owner who reserves the right to claim the balance of the price of the accommodation.
Unless agreed with the owner, departure is before 11:00 a.m.
In the event of a reservation for a determined period exceeding 15 days, or for an indefinite period, the parties will jointly draw up an inventory. The customer who takes a reservation with an owner for a determined period can in no case avail himself of any right to remain in the premises beyond the period provided. Assignment or subletting is prohibited.
5. USE AND OCCUPANCY OF PREMISES
The client must respect the peaceful character of the place and make use of it in accordance with their destination. It will take into account the tranquility of the other occupants and the owner. Parents will also ensure that their children respect the rules of the place.
The booked stay is set for a specific number of people, including babies and young children. If the number of clients exceeds this number, the owner has the right to refuse the additional clients or to oblige the client to reserve another room (if available) to accommodate these clients, at the price displayed.
The refusal can in no case be considered as a modification or a breach of contract at the initiative of the owner, so that in the event of the departure of the customer, no refund can be considered.
Pets are only accepted by special agreement of the owner and at an additional cost for the entire stay. In the event of non-compliance with this rule, the owner has the right to refuse the guest's entry into his room. The refusal can in no case be considered as a modification or a breach of contract at the initiative of the owner, so that in the event of the departure of the customer, no refund can be considered.
The customer is invited not to smoke or eat in his room to avoid accidents that could affect the quality and the atmosphere of the accommodation.
A drinks and catering menu is available.
He undertakes to return the room and the furniture made available to him in good condition.
6. DISPUTES
Any complaint relating to the inventory must be
• notified immediately to the owner,
Any other complaint relating to a stay can be addressed to the Justice of the Peace, competent to make a proposal in favor of an amicable agreement. Failing this, only the courts of the judicial district of the place where the building containing the rooms is located are competent.